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Frequently Asked Questions

Below is a listing of Frequently Asked Questions for Keep Safe Care.  Of course, this is not an all inclusive list and we keep adding new questions all the time. You can either scroll down see questions devided into topics, or type search terms in the box on the left-hand side of the page to see highlighted questions below.

Costs and Pricing
Do you offer discounts or a sliding fee for care?

Keep Safe Care does offer a sliding scale fee structure that lowers the hourly rate with the more hours of care that you need. Hourly rates are dependent on the type (intensitivy) of care you require, and how much care (number of hours) you need. We list our pricing structure on our rate card.

What are your typical rates for care?

Because Keep Safe Care uses technology to keep overhead costs down, our rates are a little bit lower than most local agencies. Rates depend on a number of factors, including where (what city) is the care being delivered, how much care is needed, and what type of care is requred. Most ofter, clients who requre a personal care attendent who assistes with activities-of-daily-living (ADLs) and needs 20 hours of care will pay somwher between $21 and $24 per hour. Keep Safe Care does offer a sliding scale fee structure that lowers the hourly rate with the more hours of care that you need. You can find our pricing on our rate card.

Do you require a minimum amount of hours of care?

Keep Safe Care does not require a minimum number of hours in order to engage with us. There may be a trip charge which we give to the caregiver for less than 4 hours of work. Again, the more care you need, the lower the hourly rate we charge.

Do I need to sign a contract?

Keep Safe Care does not require a you to sign a contract in order to engage with our agency. You may cancel services at any time. We only require a vaild credit card be on file in order for you to continue engaging our caregiving service. We do require you to acknowleged a servivces agreement, sign a COVID-19 Waiver, and non-pirating statement.

How much notice do I need to give if I no longer need a caregiver?

Keep Safe Care does not require a minimum number of hours in order to engage with us. There may be a trip charge which we give to the caregiver for less than 4 hours of work. Again, the more care you need, the lower the hourly rate we charge.

Can I hire the caregiver myself?

Keep Safe Care does not require a minimum number of hours in order to engage with us. There may be a trip charge which we give to the caregiver for less than 4 hours of work. Again, the more care you need, the lower the hourly rate we charge.

Caregiving and Caregivers
What do you mean that you 'match me with a caregiver?'

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What type of care options do you offer?

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If I need care immediately, can I get a caregiver?

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I need a caregiver who does not speak English, do you have foreign language caregivers?

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Do your caregivers follow a care plan?

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Do your caregivers run errands (like pick up medications)?

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Does your company offer a driver service for doctor's appointments?

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Who do I contact if I need a change in care or hours?

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Do your caregivers follow COVID-19 protocols?

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Do you offer 24/7 or Live-in care services?

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What if I need a CNA, LVN or a Physical Therapist?

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How do you handle caregiver no-shows?

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What if I do not like my caregiver?

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Do I get to keep the same caregiver, or do you send different ones all the time?

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Are your caregivers bonded?

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Do you do a background check on your caregivers?

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Billing and Payments
Do you require prepayment for care?

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What type of payment options do you offer?

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Do you offer Long-Term Care Insurance (LTCI) reimbursement statements?

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Do you accept medicare / medicaid payments?

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General and Miscellaneous
What makes Keep Safe Care different?

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Do you offer after hours service?

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How hard is it to contact someone if I need assistence?

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What area(s) does Keep Safe Care service?

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